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This company came in to cleanup another company’s mess. They came in and repaired my floors in a timely and professional manner. I would highly recommend and use this company again.
The Flawless Grind and Polish team did an incredible on my concrete floors. After moving into a historic loft, I decided to remove the paint from the concrete floors and have them refinished.Melvin, Mark (a good Charleston local), and Pam ensured that the work was completed exactly to my specifications and in compliance with my HOA’s stringent guidelines. Beyond delivering a great product, the team was exceeding pleasant to work with.If you need concrete work done, there is no better outfit in Atl!
Melvin and Mark did a great job on my patio. They pulled up the deck, leveled the dirt and sand, put down the grass and the concert pavers. I am so excited about my back yard. They also fixed my fence door. It was a barn door and they made it into a whole fenced door. I would definitely hire them for other projects.
TLDR: If you don't hire this company to do your floors, you're missing out on the full potential of your place. They're phenomenal, professional and genuinely care about your happiness and your experience. Hire them.Full Review: My experience with Flawless was absolutely spectacular. I recently purchased an industrial loft here in Atlanta that hadn't been treated particularly well over the last 20 years. The owners, rather than do anything with the floors, simply painted over them a multitude of times with various layers and colors of cheap acrylic wall paint. When I closed on the place, there were large patches of the paint on the floor that were peeling up (see pic) and leaving paint flakes all over one's feet, shoes...everything. My place used to be an old linen factory and I knew the concrete beneath the paint probably had some great character.I called Pam from Flawless and she was able to stop by, see my place and send me a quote the same day that I called. The quote by flawless was lower than the quotes I got from competitors and initial conversations with Pam showed me that she actually knew more about the process than the other folks that had stopped by to talk to me about how they would go about getting rid of the paint (side note: If your concrete floor has paint on it, pay Flawless to polish it off. Do NOT use one of the other companies that will pour toxic chemicals all over it to burn it off.).Because I wasn't moved into my place at the time and travel so much for work, finding a few consecutive days to do it was impossible for me, but Flawless accommodated my schedule perfectly, popping over for one day here and another day once I came back from that trip, fitting into MY schedule so that it could get done. The team was incredibly friendly and I genuinely enjoyed having them over and chatting with them in between passes with the machines.Pam, Melvin and the entire Flawless team went above and beyond to not only bring out the AWESOME character of my floors, but made sure to check in on my thoughts along the way and go above and beyond the call of duty to ensure I was nothing but overjoyed with the outcome, which I absolutely am.I have grand dreams for turning this loft out and making it a showstopper, and a big component of that was the floors, which Flawless executed to a degree I couldn't have possibly even expected. I can't recommend them enough.
I met Pam with Flawless Grind & Polish from another vendor who literally butchered my floors. I know you’re probably wondering why I would accept such a referral. However, I was eager to complete my home project and their reviews came back stellar. Pam came in and accessed the situation. Within a few days, a crew was in my home repairing the damage from the other Contractor. Melvin was the lead and made sure he did everything to get my floors to my level of satisfaction. I really appreciate all the hard work and professionalism I experienced with this Contractor and would use them again in the future.Please note that I took these pictures before I got the quarter rounds replaced.
I have a unique house, with lots of custom details, but when people walk in, they now say, "Wow! Your floors look awesome!" Thanks to Pam, Melvin, and the whole team's persistent work, the polyurethane floor stands out. The team had to come out multiple times, to grind and re-grind the very old cement, and apply, then re-apply various coats. They kept working until it looked right. Pam made sure I was happy with the outcome and Flawless could be proud of their work.Another plus was that their cost was reasonable, and they were able to get to my project much sooner than other contractors. I'd highly recommend their team.
